FAQS

Comprehensive Answers

HOW ARE YOU DIFFERENT FROM A REGULAR TRAINER AT A GYM?

Experience, convenience, professionalism and accountability. These 4 pillars are the fundamentals in order to achieve your fitness goals, we even take it one step further by making your success personal. By doing so we truly become partners in your fitness journey, because your success is our success, your failure is our failure and we DO NOT fail. It also doesn't hurt that we are conveniently so close to where you live ;)

WHAT HAPPENS IF I CANNOT MAKE IT TO ONE OF MY PAID SESSIONS?

First let us preface that everyone's time is valuable and should be respected. We do have a cancellation policy in place both for our group sessions and private 1 on 1 sessions. We also understand that life happens, thus we gave your trainer the right to waive the cancellation policy as they see fit, once again we only ask that you respect their time and dedication to your fitness journey. As far as our MEMBERSHIP group sessions our policy is strictly enforced and unfortunately you will lose all unattended sessions. We want you to show up and make time for you and your fitness journey.

DO YOU CHARGE EXTRA FOR NUTRITIONAL GUIDANCE AND A DIET PLAN?

Yes we do! Check out our "X-TRA" section, at the top of this page, to see what other services we offer, that can and will help you with your fitness journey and fitness goals.

I AM INTERESTED IN A PAID GROUP CLASS PLAN BUT THE SCHEDULING DOES NOT WORK FOR ME.

We operate base on need, if you are truly interested in a service but we don't have schedule times that work for you, reach out to us at alistaireNF@Gmail.com. We will put you in our reserve list and try to open up a new time slot. Remember, a minimum of 5 people is required for a group class to establish its time slot. Thus we certainly encourage you to bring in friends or family (must be a community resident) to help us meet that goal.

I AM INTERESTED IN 1 ON 1 PRIVATE TRAINING BUT I AM NOT SURE SCHEDULING WILL WORK.

Unlike group classes 1 on 1 privates are much easier to accommodate. Just reach out at alistaireNF@Gmail.com and we will work with you to set up time slots that work for you and your trainer. 

CAN I BRING A FRIEND OR A VISITING FAMILY MEMBER TO ONE OF MY SCHEDULED GROUP OR 1 ON 1 SESSIONS?

Unfortunately no you cannot. Only verified residents of the community are allowed to partake in any services offered by aNFtraining(+).
We do have a sign in process before each class start, it allows us to gather data to not only better serve you but to also monitor and track your fitness progress, please don't make it awkward for you, your guest and the trainer by trying to sneak someone in ;)

CAN I TRANSFER MY SESSIONS TO A FRIEND OR VISITING FAMILY MEMBER TO USE?

No you cannot. Sessions or paid packages can only be transferred to family members who live and reside in the same apartment unit within the community. You are more than welcome to refer your resident neighbor(s) to us.

WHAT HAPPENS IF I STILL HAVE SOME SESSIONS LEFT BUT I AM OVER MY PACKAGE "TIME LIMIT"

Unfortunately you will lose all remaining sessions and will need to purchase another package to resume your training.

The expiration dates on our service packages are designed to help you adhere and be consistent with your training. Progress is tediously slow and sometimes non existent if you lack consistency. 

However our packages grant you plenty of time to use up your sessions with even some wiggle room. You can also place your package on hold and freeze the expiration date temporarily, but make sure to read on our "on hold" policy so you understand the terms.

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